Our courses run throughout the year in accordance with our published term dates which are available from us on request.
When signing up to Little Lingua for the first time, details of the courses you are booked into, the dates and times during the first term and the venue will have been agreed with you in advance.
To give existing Little Lingua clients priority for courses each term, we use a re-booking system. This means that, unless you inform us that you either wish to change venue, day or time, or alternatively that you wish to stop altogether, we may re-book you onto the next course during the current term.
In order to ensure your place, we recommend that you grant us a continuous payment authority (please see the section entitled “Taking Payment”) and take part in our re-booking scheme.
Around the mid-point of each term we will send you an email reminder about next term. [If you grant us a continuous payment authority, on or after the date we have specified for re-booking you authorise us to use the card details you have logged with us to debit the money due.]i If you have not granted us a continuous payment authority or have previously paid for your course by way of either cash or cheque, we will need to have received payment of the course fee for the next term from you by the date we have specified as the re-booking deadline otherwise you will not be re-booked onto the course and we will not be able to guarantee you a place.
You will receive email confirmation of your booking once your account has been debited or your payment has been received. You are always welcome to phone us at the office should you be unsure of any details. Your statutory rights are not affected.
If you grant us a continuous payment authority but you do not wish to be part of our re-booking scheme, please inform the office as soon as possible. If you do not wish to be re-booked for any new term it is vital that you inform the office by the stated re-booking deadline. You can do this by either emailing [email protected] or post to Little Lingua, Church Road, Greystones, Co Wicklow A63 TK72ii. If you have granted us a continuous payment authority and you have not contacted us by the specified deadline your place will be re-booked and the refunds policy referred to below will apply.
You will not be re-booked if: (a) your current class date, time or venue need to change for any reason, (b) if you have not granted us a continuous payment authority, or if you pay by either cash or by cheque, and your payment for the new term has not reached us by the re-booking deadline date and/or (c) you have informed us before the re-booking deadline date that you do not wish to re-book.
Changing Class Times and Venues
As time progresses you may find your class size reducing (as parents return to work, etc.). Once a class has become too small to function properly we will need to merge it with another. We try to keep class times as similar as possible but unfortunately cannot always guarantee this. If the merger of your class with another results in a change of your class dates, times or venue, we will endeavour to give you as much notice as possible.
Should you need to swap venues we’ll do our utmost to accommodate you, but unfortunately cannot guarantee it?
Payments may be made using via debit/credit card or cheque, and in some instances cash. Please confirm which payment methods are available at your Little Lingua Location. When you pay for classes with your credit/debit card, your card details are stored on a secure online EasypaymentsPlus system. By providing your card details and allowing them to be stored on a secure payment gateway operated by a third party, you grant us a continuous payment authority to enable us to debit the card when necessary, i.e. upon re-booking.
If you do not wish for us to be able to use your card details in this way, please inform us by either telephone 086 8640322 or by email [email protected] or post Little Lingua,Church Road, Greystones, Co Wicklow A63 TK72 . Please note that we cannot automatically re-book you onto the course for the next term without a continuous payment authority.
Whenever your card details change, or if you wish to change your card details for whatever reason, please telephone the office. If the course is being paid for by someone other than you, you are responsible for informing that person of our payment policies, deadlines, etc., and relaying any communication with regard to re-booking or payments of any sort.
If you wish to pay for the course by using your debit or credit card but do not wish to grant us a continuous payment authority or wish to pay by either cash or cheque (or wish to do so in the future) payment needs to be with us by the re-booking deadline date stated within the re-booking email we shall send you in order to secure your place. Please note that we do not accept payment by American Express.
Refunds and Cancellations
Cancellation policy: refund of 100%, 6 weeks prior to class/Camp/Workshop starting, 75% 4 weeks prior to starting and 25% after that date.
If payments are late please inform us, otherwise an additional weekly late fee of €1.00 per week may be added. Failure to pay for classes may result in your place being given to another child.
If you are an existing client and do not wish to be re-booked onto a course for the next term, you must notify us before the specified re-booking date and in accordance with the “Booking” section above. If you cancel a booking for the next term at any time after the re-booking date has passed but prior to the course commencing, we will issue a refund minus a minimum €30 cancellation charge.v Once the course has started we are under no obligation to provide a refund if you wish to cancel following the commencement of your first class.
We are under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course, unless otherwise specified above. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractical administrative task when spread across hundreds of clients.
If a venue cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance we are not responsible for any travel expenses incurred.
Where a venue is not available on a longer term basis (in excess of one week), on public health or other grounds outside our control (not including operational issues with the venue), then we cannot be responsible for providing any further lessons to you during that time.
If this occurs, and in the event that it is not possible to reschedule the classes, we will either refund the unused balance of your course fees [or provide a discount on a future term’s fees at our discretion].vi
We are under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to you which prevent you from attending a scheduled class.
Video and Photography
Whilst the family atmosphere we encourage means that parents, grandparents, and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others should some families not feel comfortable with this. If someone in a class asks that there be no videos or photos taken, the teacher will inform the class and filming/photography must stop immediately and without incident.
We must also adhere to the school rules at individual venues, some of which do not permit the use of such equipment. If this is the case with your venue, we will inform you separately and ask that you respect such policy. In all instances the decision of our staff is final.
Little Lingua continually strives to improve the teaching standard of our workforce and we, on occasion, video record a lesson being taught by a teacher. The camera is focused on the teacher [and no children are recorded.]xi The video recording will only be seen by the teacher and their assessor. The video will not be used for anything other than for the teacher to gain feedback from their assessor. Once the teacher has qualified, the video will be securely destroyed.
Little Lingua expressly forbids the right to reproduce any part of our lessons in any formxii (e.g. on the internet, DVDs, photographs, etc.). Anyone suspected of continually filming or photographing the lessons for any purpose of publication or for any purpose whatsoever will be asked to stop filming, destroy the images/video footage, and leave the course. Little Lingua cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party.
Withdrawal of Service
We may, at our own discretion, refuse a client entry to Little Lingua courses if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable.xxiii
Whilst it is our policy that we endeavour to ensure you always have the same tutor, we cannot guarantee this as tutors fall ill, leave, etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new tutor teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
Exclusion of Liability
In the absence of any proven negligence, lack of due diligence, or breach of duty by the turor(s), Little Lingua, the participation of you, your spouse/partner, your child, or those in whose care you have placed your child for the purpose of attending or observing Little Lingua Classes is done so entirely at your and their own risk.xxv
Little Lingua is committed to providing good child safeguarding practice for all our pupils Please see our Safeguarding Safety Statement here www.littlelingua.com
If you have a question or concern regarding child welfare, the Little Lingua Welfare Officer should be informed on 086 8640322. Alternately, there is a dedicated helpline for anyone wishing to raise a safeguarding or welfare concern directly to Tusla, The Child and Family Agency. To find the number for your local social worker, please go to www.tusla.ie/children-first/contact/ where you can choose your county and then will be directed to the appropriate contact number.
Changes to Terms and Conditions
From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non-acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.